Last modified by Дмитрий Семёнов on 2024/01/11 12:31
From version 1.1 >
edited by Дмитрий Семёнов
on 2023/12/20 10:30
To version < 3.1 >
edited by Дмитрий Семёнов
on 2023/12/20 10:43
>
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... ... @@ -59,13 +59,13 @@
59 59  1. Настройка по примеру шаблонов АНРП/АТО с указанием текста или "кода поля" для каждого поля и его названия (чтобы можно было самостоятельно добавлять форму на разных языках)
60 60  1. Сделать шаблон по аналогии как давноо  делали генерацию договоров по шаблону в RTF, если не ошибаюсь.
61 61  
62 -= 4. Описание перечня работ =
62 += 4. API desdcription =
63 63  
64 -== 4.1. Автоматизация создания ремонта из системы информационного центра ==
64 +== 4.1. GetTicket ==
65 65  
66 -= API method //CreateTrackingCallCentr// =
66 +== 4.2. API method //CreateTrackingCallCentr// ==
67 67  
68 -Input parameters:
68 +=== Input parameters: ===
69 69  
70 70  |Name|(% style="width:116px" %)Тype|(% style="width:60px" %)Mandatory.|Parameter description
71 71  |ticket|(% style="width:116px" %)**string**|(% style="width:60px" %)Yes|Authentication session key
... ... @@ -80,7 +80,7 @@
80 80  )))
81 81  |BrandUid|(% style="width:116px" %)**guid**|(% style="width:60px" %)Да|Brand GUID. Could be get from method [[GetBrands>>path:#_heading=h.1s4cna7gwqf1]]. For "Philips TV" it is "//ac8c0cf9-8f56-4349-9c2f-cfebdc60abad//"
82 82  |CountryServiceCenter|(% style="width:116px" %)**string (2)**|(% style="width:60px" %)Нет|Service center country in ALFA-2 notation. RU for Russia. If not found, then call center user countru would be iused.
83 -|CityServiceCenter|(% style="width:116px" %)**string (255)**|(% style="width:60px" %)Нет|City of the service center to be assigned for repair. System will try to find city by country and it's name in Russian. If city was found, try to assign service center by brand. If it's unique in the city, then this ASC would be assigned. If not found, then service center remains empty and agent would need to manually select it. 
83 +|CityServiceCenter|(% style="width:116px" %)**string (255)**|(% style="width:60px" %)Нет|City of the service center to be assigned for repair. System will try to find city by country and it's name in Russian. If city was found, try to assign service center by brand. If it's unique in the city, then this ASC would be assigned. If not found, then service center remains empty and agent would need to manually select it.  
84 84  |CName|(% style="width:116px" %)**string (255)**|(% style="width:60px" %)Нет|Client's first name
85 85  |CSurname|(% style="width:116px" %)**string (255)**|(% style="width:60px" %)Нет|Client's last name
86 86  |CPatronymic|(% style="width:116px" %)**string (255)**|(% style="width:60px" %)Нет|Client's middle name
... ... @@ -93,6 +93,39 @@
93 93  |Cemail|(% style="width:116px" %)**string (255)**|(% style="width:60px" %)Нет|Client's e-mail
94 94  |UrlQuestionnaire|(% style="width:116px" %)**string**|(% style="width:60px" %)Нет|URL to NPS survey which would be provided to the client after it has been finished
95 95  
96 +=== Output parameters:: ===
97 +
98 +|Name|Type|Description|Example
99 +|TrackingUid|**guid**|Unique claim identifer. Could be used to update data by using method [[SaveTracking>>url:http://wiki.cc.tpvrussia.ru:8080/bin/view/Sandbox/%D0%94%D0%BE%D0%BA%D1%83%D0%BC%D0%B5%D0%BD%D1%82%20%D1%81%20%D0%B7%D0%B0%D0%BA%D0%BB%D1%8E%D1%87%D0%B5%D0%BD%D0%B8%D0%B5%D0%BC%20%D0%BF%D0%BE%20%D0%B2%D1%8B%D0%BF%D0%BE%D0%BB%D0%BD%D0%B5%D0%BD%D0%BD%D0%BE%D0%BC%D1%83%20%D1%80%D0%B5%D0%BC%D0%BE%D0%BD%D1%82%D1%83%20%D0%B8%20%D0%B8%D0%BD%D1%82%D0%B5%D0%B3%D1%80%D0%B0%D1%86%D0%B8%D0%B5%D0%B9%20%D1%81%20%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%BE%D0%B9%20%D0%98%D0%A6/#_heading=h.l7e46hz5zu9z]].|
100 +|SysNum|**string**|Tracking identifer|ET0123456
101 +|StatusName|**string**|Tracking status|
102 +|StatusUid|**guid**|Tracking status GUID. Value could be obtained by using method [[GetStatuses>>url:http://wiki.cc.tpvrussia.ru:8080/bin/view/Sandbox/%D0%94%D0%BE%D0%BA%D1%83%D0%BC%D0%B5%D0%BD%D1%82%20%D1%81%20%D0%B7%D0%B0%D0%BA%D0%BB%D1%8E%D1%87%D0%B5%D0%BD%D0%B8%D0%B5%D0%BC%20%D0%BF%D0%BE%20%D0%B2%D1%8B%D0%BF%D0%BE%D0%BB%D0%BD%D0%B5%D0%BD%D0%BD%D0%BE%D0%BC%D1%83%20%D1%80%D0%B5%D0%BC%D0%BE%D0%BD%D1%82%D1%83%20%D0%B8%20%D0%B8%D0%BD%D1%82%D0%B5%D0%B3%D1%80%D0%B0%D1%86%D0%B8%D0%B5%D0%B9%20%D1%81%20%D1%81%D0%B8%D1%81%D1%82%D0%B5%D0%BC%D0%BE%D0%B9%20%D0%98%D0%A6/#_heading=h.h5onyu1z1pfy]].|
103 +|Result|**Added** or **Changed** or **NotFound** or **Error** or **Unknown**|(((
104 +Operation result:
105 +
106 +Added – claim added in the database
107 +
108 +Changed – claim changed
109 +
110 +NotFound – Claim no found by GUID
111 +
112 +Error – Method fault
113 +
114 +Unknown – Unknown error
115 +)))|Added
116 +|TrackingUri|**string**|URL to the claim which could be opened in browser|
117 +|Errors|list of string|List of errors with error description|
118 +|ValidationErrors| | |
119 +
120 +=== Validation errors ===
121 +
122 +|Name|Type|Description|Example
123 +|ErrorCode|**string**|Error code|
124 +|ErrorLevel|**int**|Error level: 1 — crytical, 3 — notification.|
125 +|Status|**string**|Claim status|
126 +|Descriptilon|**string**|Error description
127 +)))
128 +
96 96  (% class="col-xs-12 col-sm-4" %)
97 97  (((
98 98  {{box title="**Содержание**"}}